Mike Smith sits down with Mimi Leake, the director of the City of Kalamazoo's call center. They delve into the crucial role the center plays as a liaison between the public and city departments. Mimi explains how the center efficiently handles non-emergency calls, ranging from inquiries about trash pickup to reports of storm damage, ensuring residents receive timely and accurate information. The episode highlights the center's commitment to transparency and customer service, emphasizing the importance of accurate call tracking and data collection. Viewers gain insight into the daily operations and challenges faced by the dedicated team of operators who manage thousands of calls annually, providing a vital communication link for the community.